Supervising a hospitality team in the middle of a busy service period requires a specific combination of leadership, problem-solving, and operational knowledge. This course develops those practical skills. Across 3 modules you will learn how to lead a pre-shift briefing, manage team performance during service, handle operational problems in real time, manage customer complaints at a supervisory level, and maintain food safety standards under pressure. Earn your CertSmart certificate and develop the operational management skills that will make you a supervisor worth promoting. HOW IT WORKS 🕒 3 Modules × 3 Lessons · Each lesson approx. 20 minutes · ~3 hours total 📝 Short multiple choice quiz at the end of each module — 70% pass mark required 🌐 100% online and self-paced — learn whenever, wherever 📄 Downloadable course workbook included (PDF) 🏅 Certificate of Achievement + verified digital badge issued on completion 📋 End of Course Assessment — PPT summary + 5 short answer Final Course Exam WHAT YOU'LL GET FROM THIS COURSE ✅ Skills to lead a pre-shift briefing and prepare the team for service ✅ Techniques for monitoring and supporting team performance during a live service period ✅ Ability to handle operational problems and customer complaints at a supervisory level ✅ Food safety supervision skills — monitoring team compliance and HACCP principles PLEASE NOTE: All CertSmart courses are developed by industry professionals and educators in accordance with Australia's National Microcredential Framework.
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