Person-Centred Care, Dementia Awareness & Communication with Older People (CSP-NMF-119)

Person-centred care is more than a concept — it's a daily practice that changes the lived experience of every resident an aged care worker supports. This course develops the foundational care knowledge and communication skills every aged care worker needs. Across 3 modules you will learn what person-centred care means in practice, how dementia affects the brain, behaviour, and communication needs of residents, specific communication strategies for cognitive decline, and how to navigate difficult conversations with families professionally. Earn your CertSmart certificate and develop the human skills that make the biggest difference to the people you care for. HOW IT WORKS 🕒 3 Modules × 3 Lessons · Each lesson approx. 20 minutes · ~3 hours total 📝 Short multiple choice quiz at the end of each module — 70% pass mark required 🌐 100% online and self-paced — learn whenever, wherever 📄 Downloadable course workbook included (PDF) 🏅 Certificate of Achievement + verified digital badge issued on completion 📋 End of Course Assessment — PPT summary + 5 short answer Final Course Exam WHAT YOU'LL GET FROM THIS COURSE ✅ Understanding of person-centred care in practice — treating residents as individuals, not patients ✅ Knowledge of dementia types and how they affect communication, behaviour, and daily function ✅ Communication strategies for residents with cognitive decline — language, environment, and approach ✅ Skills in family communication — engaging professionally and compassionately with families PLEASE NOTE: All CertSmart courses are developed by industry professionals and educators in accordance with Australia's National Microcredential Framework.