The difference between a supervisor and a manager in hospitality often comes down to commercial awareness. This course develops the financial management and business development skills that distinguish hospitality managers from people who just run a great service. Across 3 modules you will learn how to read a profit and loss statement, manage food and beverage cost percentages, develop revenue through upselling and events, manage payroll and labour costs to budget, and build supplier relationships that protect profitability. Earn your CertSmart certificate and show employers you understand the business behind the hospitality operation. HOW IT WORKS 🕒 3 Modules × 3 Lessons · Each lesson approx. 20 minutes · ~3 hours total 📝 Short multiple choice quiz at the end of each module — 70% pass mark required 🌐 100% online and self-paced — learn whenever, wherever 📄 Downloadable course workbook included (PDF) 🏅 Certificate of Achievement + verified digital badge issued on completion 📋 End of Course Assessment — PPT summary + 5 short answer Final Course Exam WHAT YOU'LL GET FROM THIS COURSE ✅ Ability to read and interpret a hospitality profit and loss statement ✅ Understanding of food and beverage cost percentages — calculation, targets, and variance ✅ Labour cost management skills — rostering to budget and managing overtime ✅ Revenue development skills — upselling, functions programming, and event-based income PLEASE NOTE: All CertSmart courses are developed by industry professionals and educators in accordance with Australia's National Microcredential Framework.
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