In real estate, your technical knowledge matters — but your ability to build relationships, communicate clearly, and manage client expectations is what actually drives success. This course focuses specifically on the people side of property: sales, leasing, and client management. Across 3 modules, you'll learn the fundamentals of the sales process in a property context, how rental leasing works from enquiry to tenancy, how to communicate with buyers, sellers, landlords, and tenants professionally, and how to manage the emotional and high-stakes nature of property transactions. Earn your CertSmart certificate and develop the client relationship and communication skills that make entry-level property professionals immediately valuable to any agency. HOW IT WORKS 🕒 3 Modules × 3 Lessons · Each lesson approx. 20 minutes · ~3 hours total 📝 Short multiple choice quiz at the end of each module — 70% pass mark required 🌐 100% online and self-paced — learn whenever, wherever 📄 Downloadable course workbook included (PDF) 🏅 Certificate of Achievement + verified digital badge issued on completion WHAT YOU'LL GET FROM THIS COURSE ✅ A microcredential certificate to add to your CV under Skills & Interests ✅ Understanding of the property sales process from appraisal to settlement ✅ Knowledge of residential leasing — enquiries, inspections, applications, and tenancy management ✅ Professional communication skills for managing buyers, sellers, landlords, and tenants ✅ Client relationship skills applicable to sales, property management, and customer service roles PLEASE NOTE: All CertSmart courses are developed by qualified Australian educators and industry professionals. This course provides client relationship and sales skills for property contexts. It does not replace the Certificate IV in Real Estate Practice required for licensing in Australia. This course is designed in accordance with Australia's National Microcredentials Framework (NMF).
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