Moving from a frontline hospitality role into a supervisory or management position requires a different skill set. This course introduces the foundational knowledge required to make that transition. Across 3 modules you will explore the scope of the Australian hospitality industry, the responsibilities and authority of a supervisory role, shift planning and basic labour cost management, legislative obligations, and the leadership qualities that define hospitality's best managers. Earn your CertSmart certificate and take your first step toward a management career in one of Australia's largest employment sectors. HOW IT WORKS 🕒 3 Modules × 3 Lessons · Each lesson approx. 20 minutes · ~3 hours total 📝 Short multiple choice quiz at the end of each module — 70% pass mark required 🌐 100% online and self-paced — learn whenever, wherever 📄 Downloadable course workbook included (PDF) 🏅 Certificate of Achievement + verified digital badge issued on completion 📋 End of Course Assessment — PPT summary + 5 short answer Final Course Exam WHAT YOU'LL GET FROM THIS COURSE ✅ Understanding of the supervisory role — responsibilities, authority, and accountability ✅ Foundational shift planning, rostering, and labour cost management skills ✅ Knowledge of hospitality legislation — RSA, food safety, and employment law overview ✅ Clear understanding of career pathways from frontline to management in Australian hospitality PLEASE NOTE: All CertSmart courses are developed by industry professionals and educators in accordance with Australia's National Microcredential Framework.
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