Customer Service Communication Essentials

Stepping into your first customer service or retail role? Customer service isn’t just about serving — it’s about connecting. This course gives you the foundation you need to start strong. You’ll learn the essentials of greeting customers, understanding their needs, and providing helpful, friendly service that keeps them coming back. Gain real-world confidence and practical skills that employers value in any customer-facing role. Learn how to communicate with confidence, respond to customer needs, and deliver experiences that make a difference. How CertSmart Courses Are Structured: 🕒 3x3 Format – 3 Days × 3 Hours (9 Hours Total). 🌐 100% Online & Self-Paced – learn anywhere, anytime. What You’ll Get from This Course: ✅ Certificate of Completion from CertSmart Pathways recognising your achievement. ✅ Customer service and communication skills you can proudly list on your résumé under Skills & Interests. ✅ Practical insight into what it’s like to work in retail, sales, or front-of-house roles — perfect for part-time or entry-level jobs. ✅ Downloadable resources and role-play templates to help you practise workplace scenarios and build confidence. ✅ Confidence to handle customers, solve problems, and communicate professionally in real-life situations. PLEASE NOTE: All CertSmart courses are developed by qualified Australian educators and industry professionals, ensuring your learning is relevant, engaging, and designed for real-world outcomes. This course focuses on developing soft skills that can be applied across retail, hospitality, and service industries. If you wish to work in a role that requires formal certification, you will need to complete a nationally recognised practical course.