Front of House & Customer Service Skills

Step into the world of cafés, restaurants, and hospitality with confidence. This hands-on micro course introduces students to essential front-of-house skills, including greeting customers, taking orders, handling basic POS systems, and creating a positive customer experience. Perfect for teens looking for part-time or casual work in hospitality and retail. How CertSmart Courses Are Structured 🕒 3x3 Format – 3 Days × 3 Hours (9 Hours Total). 🌐 100% Online & Self-Paced – learn anywhere, anytime. What You’ll Get from This Course ✅ Certificate of Completion from CertSmart Pathways recognising your achievement. ✅ Practical, job-ready skills to list on your résumé under Skills & Interests. ✅ Real insight into what it’s like to work in cafés and hospitality — ideal for first jobs or apprenticeships. ✅ Downloadable course templates and resources to help you practise and prepare for real-world situations. ✅ Confidence to speak about your new skills in interviews and job applications. PLEASE NOTE: All CertSmart courses are developed by qualified Australian educators and industry professionals, ensuring your learning is relevant, engaging, and designed for real-world outcomes. This is an introductory course designed to build practical skills and confidence. For formal qualifications, students will need to complete an accredited training program.