What You Will Learn
Dealing with difficult customers is part of almost every job — but knowing how to turn a complaint into a positive outcome is what sets great employees apart. In this course, you’ll learn how to stay calm under pressure, communicate effectively, and find solutions that keep both the customer and your employer happy. It’s about building confidence, empathy, and professionalism in real-world situations. How CertSmart Courses Are Structured: 🕒 3x3 Format – 3 Days × 3 Hours (9 Hours Total). 🌐 100% Online & Self-Paced – learn anywhere, anytime. What You’ll Get from This Course: ✅ Certificate of Completion from CertSmart Pathways recognising your achievement. ✅ Customer service and communication skills you can proudly list on your résumé under Skills & Interests. ✅ Practical insight into what it’s like to work in retail, sales, or front-of-house roles — perfect for part-time or entry-level jobs. ✅ Downloadable resources and role-play templates to help you practise workplace scenarios and build confidence. ✅ Confidence to handle customers, solve problems, and communicate professionally in real-life situations. PLEASE NOTE: All CertSmart courses are developed by qualified Australian educators and industry professionals, ensuring your learning is relevant, engaging, and designed for real-world outcomes. This is an introductory course designed to build practical communication and problem-solving skills for retail and service roles. If you wish to work in a role that requires formal certification, you will need to complete a nationally recognised practical course.
This program is connected to a group. You’ll be added once you join the program.