Business Communication & Professional Etiquette

Good communication is the key to every successful workplace. This course helps you build professional speaking, writing, and listening skills, and shows how to use proper etiquette in emails, meetings, and phone calls. Australian employers expect young people to communicate clearly, politely and professionally from day one — whether it's answering the phone, writing emails, taking messages, joining meetings or handling difficult customers. Poor communication (wrong tone, typos, late replies, awkward video calls) is one of the quickest ways to lose a job or miss out on promotions. You’ll learn how to present yourself confidently and make a great impression in any professional setting. Perfect for anyone wanting to work in office-like environments — admin roles, reception, data entry, secretary work, customer service desks, or small business support. How the CertSmart Courses Are Structured: 🕒 3x3 Format – 3 Modules x 3 Lessons Per Module 📝 Multiple Choice Quiz at the end of each Module 🌐 100% Online and Self-Paced What You’ll Get from This Course: ✅ A Certificate of Completion from CertSmart Pathways. ✅ Clear, confident communication skills employers look for. ✅ Techniques for writing professional emails, reports, and messages. ✅ Insights into digital communication and workplace etiquette. ✅ Tools to improve teamwork and customer interactions. PLEASE NOTE: All CertSmart courses are developed by qualified Australian educators and industry professionals, ensuring your learning is relevant, engaging, and designed for real-world outcomes. This course focuses on transferable communication skills and is ideal preparation for all industries. For formal qualifications, students will need to complete an accredited training program.