Business Communication & Professional Etiquette

Good communication is the key to every successful workplace. This course helps you build professional speaking, writing, and listening skills, and shows how to use proper etiquette in emails, meetings, and phone calls. You’ll also learn how to present yourself confidently and make a great impression in any professional setting. How the CertSmart Courses Are Structured: 🕒 3x3 Format – 3 Days, 3 Hours a Day (9 Hours Total) 🌐 100% Online and Self-Paced What You’ll Get from This Course: ✅ A Certificate of Completion from CertSmart Pathways. ✅ Clear, confident communication skills employers look for. ✅ Techniques for writing professional emails, reports, and messages. ✅ Insights into digital communication and workplace etiquette. ✅ Tools to improve teamwork and customer interactions. PLEASE NOTE: All CertSmart courses are developed by qualified Australian educators and industry professionals, ensuring your learning is relevant, engaging, and designed for real-world outcomes. This course focuses on transferable communication skills and is ideal preparation for all industries. For formal qualifications, students will need to complete an accredited training program.